Shipping Policy
Shipping Terms
We understand how important premium shipping is to each of our customers, so we always commit ourselves to optimizing the logistic system making everyone enjoy the shopping journey at Frameza. Before you make a purchase, you had better read the shipping terms below carefully. It would be helpful.
FAQS
1. How much for the shipping fee?
The exact shipping fee depends on the products weight and the shipping destination region.
Free shipping to the US & EU & UK & Canada & Australia & Brazil & Mexico on orders over $69 USD（Post-discount）.All applicable taxes are fully covered by us — customers do not need to bear any tax fees.
2.When will my order be shipped?
We will process your order as soon as we receive it, which takes less than 24 hours (the weekend and holiday will be delayed to working day). Before the shipment, you can email us (jlk95752@gmail.com ) if you need to cancel the order or change the delivery address and products.
If you place a pre-sale order, we will arrange delivery within 24 hours after the product arrives.
3.How to track my order?
Once your order has shipped, you will receive an email notification with tracking information. You can use this to monitor your package's progress.
If your order includes multiple items, they may be shipped in separate packages depending on availability. You will receive separate tracking emails for each shipment if applicable.
4.What is the estimated delivery time?
The estimated delivery time depends on the shipping destination. Typically, delivery takes 3-15 calendar days, depending on the transport distance.
Please note that in rare cases, unexpected circumstances such as severe weather conditions, natural events, or carrier delays may affect the estimated delivery time. While we always strive to deliver on time, your package may occasionally arrive later than expected. Thank you for your understanding and patience.